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江西天地人环保科技有限公司

服务承诺

售前服务
    免费实地勘察取得具体数据。以客户为中心为客户提供多种完善的可行性方案供客户参考得出客户满意的最佳方案。
售中服务
    严格按产品企业标准进行安装。安装完毕后请客户验收并征求客户意见,填好质量反馈单,完成对产品的试用指导。
售后服务
    保修服务:产品实行一年保修、终身维护,快捷迅速地为客户提供所需配件。
    电话支持:设立客户热线,第一时间处理客户在使用产品过程中的问题。
    现场服务:最快速到客户使用现场解决使用中的问题。
    版本升级:免费为客户提供有关项目详细咨询和软件升级。
    保驾服务:建立客户档案,对客户实行跟踪服务,免费为客户进行年度巡检和定期保养。

Pre-sale Service
Operate field investigation for free to obtain the detailed data. Provide with many kinds of perfect feasibility schemes focusing on customer for customer referring, so as to obtain the best solution to customer satisfaction.
In-sale Service
Operate the installation in accordance with product enterprise standard strictly. After the installation, as a service status proofing, the customer can do the product acceptance, make the comments, fill the quality feedback sheet then complete the trial instruction of product.
After Service
Warranty service: product for a year warranty, life-long maintenance, fast and quickly providing customer with the required spare parts.
Phone support: establish customer hotline; deal with the problem during customer using the product at first time.
On-site service: Get to the scene solving the problem in use in a quicker way.
Version update: provide the customer with detailed consultation and software upgrades of related projects for free.
Escort service: set up customer files; provide with following service as needed by customer; implement annual inspection and regular maintenance for customer for free.

 

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